Orders are packed at our desk at 1420 East 16th Street, Suite 4, Los Angeles, CA 90021, United States, on business days. Cut-off for same-cycle packing is 2:00pm PT. Messages or trade orders after that, or on a weekend, are packed the next business day.
Approved trade accounts submit orders through the dealer desk. Retail customers should email support@ronkwushop.top with the items, quantities and a ship-to address. We confirm stock and packing time before a parcel is packed. We do not take card payments on this website.
A tracking note is sent when a parcel leaves us. Transit estimates start from the ship date, not the enquiry date.
Postage is quoted with the order. Trade shipments follow the terms on the account. For a retail enquiry we will include packing and postage in the quote before you confirm. Remote or international addresses may cost more, and some destinations we cannot serve.
Trade collections from the Los Angeles desk are by appointment only. Book a window with the trade desk so the order can be staged. We cannot hold unscheduled walk-in pickups.
Questions? See the FAQ or write to support@ronkwushop.top.