Returns & exchanges

If an item is not right, you can start a return within 30 days of delivery. Goods should be unused, in their original packaging, and include any cards or fittings that shipped with them.

How to start a return

1. Email support@ronkwushop.top with your order or invoice number and the items you wish to send back.
2. We will reply with a return reference and the desk address in Los Angeles.
3. Pack the items securely and include the reference on a slip inside the box.
4. When the return is checked in, we refund the original payment arrangement, usually within five business days.

What we cannot take back

Items that have been used in a kitchen or at a desk, and items marked as a final sale, are not eligible unless they arrived damaged or not as described.

Damaged or incorrect items should be reported within seven days of delivery. We will arrange a replacement or a refund and will not ask you to pay return postage in those cases.

Returns should be sent to: Ronkwu Shop, 1420 East 16th Street, Suite 4, Los Angeles, CA 90021, United States, only after you have a return reference.