Approved trade accounts order through Dealer Login. Retail customers should email support@ronkwushop.top with the product name, quantity and a shipping address. We will reply with availability and a quote. We do not take card payments on this website.
Once an order is confirmed, it is usually packed within one to two business days. Standard delivery in the continental United States then takes three to seven business days, depending on the destination. A tracking note is sent when the parcel leaves the desk.
Sometimes, to a limited list of destinations. International transit is typically 7–21 business days once a parcel has shipped. Import duties or taxes, if they apply, are the responsibility of the recipient. Ask when you enquire; we cannot serve every address.
You can start a return within 30 days of delivery. Items should be unused and in their original packaging. Once we receive the return and check it in, we refund the original payment arrangement. See our returns page for the steps.
Write to support@ronkwushop.top within seven days of delivery and include your order or invoice number plus a photo of the damage and the outer packaging. We will arrange a replacement or a refund.
If the order has not yet been packed, we can usually change the address or cancel it. Contact the desk as soon as you can with the order number. Once a parcel has shipped, we cannot recall it, but you can refuse delivery or start a return after it arrives.
Independent shops, studios and cafes can request a trade account by writing to trade@ronkwushop.top. If an account is approved, you will receive login details for the dealer desk, where case packs, lead times and trade pricing are listed. Existing accounts sign in at Dealer Login.
Check that you are using the account email issued by the trade desk, and that the password is entered correctly. If you still cannot sign in, write to trade@ronkwushop.top from the email on the account. We do not reset access from the public website.
No. The packing desk is at 1420 East 16th Street, Suite 4, Los Angeles, CA 90021, United States. It packs orders and meets scheduled trade collections. It is not a walk-in retail floor. If you need to collect a parcel or drop a return in person, please arrange a time first.
Monday–Friday, 9:00am–5:00pm PT. The desk is closed on weekends and public holidays. Email arriving outside those hours is answered in order when we return.